FAQ

No, registration is completely free. You will only need to deposit funds when you decide to start trading on a real account. Until then, you can practice on a demo account.

The currency is selected during registration and your first deposit. After that, it cannot be changed, so choose carefully.

Upon registration, you will have access to one currency – the US dollar.

Available deposit methods depend on the user’s country and account. UPI may be available to eligible customers in India, while cards, bank transfers and cryptocurrency options may be available in other supported regions. The current options are displayed in the account area.

Cashback is given only when you genuinely lose your own deposited money. It is calculated on your final net result, not on individual trades.

Example 1

You deposit $100.

You trade and your balance goes up to $1,000.

Later, you lose $900 while trading.

Final result:

You deposited $100.

You ended with $100.

You did not lose your deposit.

Cashback result:

No cashback is given.

Reason: There is no real loss of your deposited amount.

Example 2

You deposit $100.

You trade and your balance becomes $1,000.

You withdraw $900 successfully.

You continue trading and lose the remaining $100.

Final result:

You deposited $100.

You withdrew $900.

You ended with $0 balance.

Cashback result:

No cashback is given.

Reason: You are still in overall profit of $900, even though the balance is zero.

Example 3. Cashback eligible case

You deposit $100.

You trade and lose $40.

Your balance becomes $60.

You stop trading and do not withdraw any profit.

Final result:

You deposited $100.

You ended with $60.

You have a real loss of $40.

Cashback result:

Cashback is credited on the $40 loss, as this is a genuine loss of your deposited money.

Key rule to remember :

Cashback is credited only when your final balance is lower than your deposit and you are in an actual net loss.

If your overall result is profit or break-even, cashback will not be credited.

Cashback is the return of a portion of your lost funds to your Cashback Account over the course of the week (from Monday to Sunday). The cashback amount is credited every Monday evening EUROPEAN Time zone. The percentage of the return depends on your status on the platform.

Cashback is a refund of a portion of the real funds you have spent during the week.

Calculation period: from Monday to Monday.
Crediting: every Monday at 09:00 (UTC).

Funds spent before 09:00 (UTC) on the day of crediting are also included in the calculation.

Cashback is calculated based on the final financial result for the week:

• the total amount of real deposits made during the week is taken;

• the final result of all your trades and withdrawals for the week is subtracted from this amount.

Important: only the final weekly result is taken into account; intermediate results of individual trades do not affect the cashback amount.

The minimum cashback amount eligible for crediting is $0.10.

If you believe that the cashback was calculated incorrectly, you may contact customer support for clarification.

Register on the platform and begin with a demo account. The demo account mirrors key platform functions and uses virtual funds. It does not reproduce every condition of live trading, and demo results do not guarantee future performance.

After registration, two accounts are created automatically:

• Demo account — for practice
• Real account — for trading with actual funds

To start trading on the real account, simply top it up using any convenient method. Once the funds are credited, you can open trades immediately.

No. You only need to agree to the Platform Terms of Use during registration.

Verification documents may be requested during registration, before a deposit or withdrawal, after account details change, or when compliance checks require additional information.

Yes, the platform works fully both in a computer browser and on mobile devices, including smartphones and tablets.

Try refreshing the page or restarting the app. If the issue persists, contact customer support.

The process takes just a few minutes:

Open the trade execution window and click “Deposit” in the upper right corner, or use the “Deposit” button in your Personal Account.

• Choose any convenient deposit method from the available options.
• Enter the deposit amount.
• Fill in the payment details and confirm the transaction.
• Funds become available for trading immediately after being credited.
• If there are any issues, and the funds are not credited to your account, open a support ticket, and our team will check. 

The issue may be caused by several factors: bank restrictions, technical errors, or incorrect payment details. To resolve it quickly, submit a support request through your Personal Account — this allows the team to identify the cause and assist you faster.

The minimum deposit is $10 USD (or the equivalent in your account currency).

There is no limit on the total deposit amount, but a single transaction cannot exceed $10,000 USD.
The number of transactions is unlimited.

Yes, identity verification is required to protect your account and prevent fraud. Withdrawals to third-party accounts are prohibited.

No, the platform does not charge commissions. However, banks and payment systems may apply their own fees or conversion rates.

There are no such withdrawal limits as long as your account is having more than $50. You should be able to withdraw.

The processing time depends on the payment system:

• Bank cards: may take several business days, depending on the bank

• Crypto-wallets: typically within 2–3 hours after approval. Actual processing times may vary depending on verification checks, network conditions and the payment provider.

Delays may occur due to technical issues or payment processor queues.
If the funds do not arrive within the expected time, contact customer support.

Funds are considered lost if, over the course of the week, you spent more than you received.
A zero balance by itself does not mean that cashback will be credited.

Example 1:
You deposited $100 and spent it by the end of the week. A portion of this amount is returned as cashback.

Example 2:
You deposited $100, made profitable trades, earned $1,000, withdrew $900, and then spent the remaining $100. Cashback is not credited, as the overall weekly result remains positive.

Cashback is calculated exclusively based on the user’s real funds.
Bonus funds and any transactions made using them are not included in the cashback calculation.

Select an asset.
Set the expiration time and trade amount.
Choose the expected price direction:

• Up (green arrow) — prediction that the price will rise

• Down (red arrow) — prediction that the price will fall

Important: The Martingale strategy is strictly prohibited. Violating this rule may result in trade cancellation and account blocking.

Profit is fixed at the moment the trade is opened and is calculated as a percentage of the option's cost, regardless of how much the price moves in the predicted direction.

The minimum trade amount is $1.

Pending trading allows you to set up a trade in advance with a specific asset, price, and execution time.

Benefits include:

• Planning trades ahead of time

• Automatic trade execution once the selected price is reached

• Reducing the risk of missing a favorable market moment

Open trades are displayed directly on the asset chart, including:

• Entry point

• Trade amount

• Direction

• Countdown timer

All results are saved in the trading history.

The optimal time depends on your strategy and chosen asset:

• European session — active movement in currency pairs and certain assets

• American session — significant trends in stocks and indices

• EU–US overlap — high volatility, especially on EUR/USD

Always monitor news releases, as they can cause strong price movements.
Beginners are advised to avoid periods of extreme volatility.

Expiration time is the moment when the trade automatically closes.
Based on the result, the trader either receives a payout or loses the invested amount.

A trade generates profit if the forecast is correct:

• For an Up trade — the asset price at expiration is higher than the entry level

• For a Down trade — the asset price at expiration is lower than the entry level

The loss is limited to the trade amount.
Use risk-management strategies to minimize overall losses.

Your status is assigned based on the total amount of deposits, which can be viewed in the “Privileges and Statuses” section of your Account. A higher status may grant access to increased cashback, higher limits, and additional benefits.