Zero Tolerance Policy for Threats and Abuse

Atlant Trade is committed to a safe, professional and respectful environment for its customers, employees, partners and support representatives. Users have the right to ask questions, dispute a decision, file a complaint and express dissatisfaction — but communication must stay lawful, without threats, harassment, discrimination, deliberate intimidation or other abusive conduct.

This policy explains what's prohibited, how violations are reviewed, and what measures Atlant Trade may take.

Who This Applies To

This policy covers all interactions involving Atlant Trade:

• Support chats, emails and tickets
• Calls and video calls
• Social media messages
• Reviews and public comments
• Communication with employees and partners
• Messages through third-party platforms
• Any other communication tied to an Atlant Trade account or service — whether it happens through an official channel or elsewhere

Prohibited Conduct

Atlant Trade does not tolerate conduct that threatens another person's safety, dignity, or ability to do their job. This includes:

• Threats of physical violence or harm
• Threats directed at employees, customers, partners or their families
• Harassment, stalking or repeated unwanted contact
• Abusive, degrading or deliberately humiliating language
• Discriminatory remarks or hate speech
• Sexually explicit, threatening or offensive content
• Attempts to intimidate or personally target a support representative
• Publishing or threatening to publish private personal information
• Encouraging others to harass or threaten Atlant Trade representatives
• Impersonating another person or organization
• Sending excessive, repetitive or disruptive messages
• Knowingly submitting false documents or fabricated evidence
• Attempting to obtain money, preferential treatment or account benefits through threats, blackmail or coercion
• Threatening unlawful action against the platform, its employees or its users

The context, severity, frequency and apparent intent of a communication all factor into whether this policy has been violated.

Complaints and Criticism Are Welcome

Users have the right to:

• Submit a complaint
• Dispute a transaction or account decision
• Request clarification
• Leave an honest review
• Publish a truthful account of their experience
• Report suspected misconduct

A negative review, critical comment or formal complaint does not by itself violate this policy. You will not be penalized for expressing dissatisfaction, contacting a regulator, or describing your experience in good faith. Criticism just can't include threats, harassment, unlawful disclosure of personal information, or knowingly false statements presented as fact.

Working With Customer Support

To help support review an issue efficiently:

• Describe the problem clearly
• Provide accurate account and transaction details
• Attach relevant screenshots or documents
• Avoid submitting duplicate requests
• Allow reasonable time for investigation
• Keep communication focused
• Avoid personal attacks on representatives

Disagreeing with a decision doesn't justify abusive or threatening behavior. If a conversation turns abusive, the representative may warn the user, pause the conversation, or end it — and may ask the user to continue in writing.

How Violations Are Reviewed

Reports may be reviewed using:

• Chat and email records
• Support tickets
• Call recordings where legally permitted
• Screenshots
• Account activity
• Public posts
• Reports from employees, customers or partners

Atlant Trade weighs the seriousness of the conduct, whether it was repeated, whether a credible threat exists, and whether immediate action is needed to protect someone. Not every impolite or emotional message leads to account termination — measures are based on the actual circumstances and severity.

Possible Measures

Depending on the nature and seriousness of a violation, Atlant Trade may:

• Issue a formal warning
• End or temporarily pause a support conversation
• Require future communication in writing
• Restrict access to specific communication channels
• Assign the account to a designated representative
• Limit repeated or abusive support requests
• Temporarily restrict certain account functions during a review
• Request additional identity or security verification
• Suspend or terminate platform access in serious or repeated cases
• Preserve relevant evidence
• Report credible threats or suspected unlawful conduct to authorities

Atlant Trade may act immediately, without a prior warning, when a message contains a credible threat of violence, exposes personal information, presents an urgent security risk, or appears to involve unlawful activity.

Your Funds and Withdrawals

A communication-policy violation does not automatically forfeit your funds. Any balance, open position, withdrawal request or returned amount is handled under the applicable Client Agreement, withdrawal and refund conditions, identity-verification requirements, AML and fraud-prevention procedures, payment-provider requirements, and applicable law.

A withdrawal may be delayed or restricted when additional verification, a fraud investigation, a security review, or a legally required compliance check is genuinely necessary. Atlant Trade will not permanently retain deposited funds solely because a user filed a complaint, voiced criticism, or used inappropriate language — any restriction on funds must have a contractual, security, compliance or legal basis.

Account Suspension or Closure

Serious or repeated violations may lead to suspension or termination. Before closing an account, Atlant Trade may review:

• The severity of the incident
• Any previous warnings
• Whether a credible threat exists
• Possible risk to employees or other users
• Outstanding trades
• Verification and compliance requirements
• Any relevant legal obligations

Where legally and operationally possible, you'll be informed of the decision and the steps to settle any remaining balance. Some details may be withheld where disclosure could compromise someone's safety, an internal security process, a fraud investigation, or a legal obligation.

Requesting a Review

If you believe action was taken incorrectly, you can request a review through official support. Include:

• Your full name
• Your registered email or account identifier
• A description of the disputed decision
• Relevant dates and communication records
• Any supporting evidence

A review request doesn't guarantee the original decision will change, but it will be considered against the available records and applicable terms. Repeated submissions with no new information may be closed without further review.

If You Receive Threatening or Suspicious Messages

If you receive threatening, abusive or suspicious communication claiming to be from Atlant Trade:

1. Stop communicating with the sender
2. Preserve screenshots and message details
3. Avoid opening suspicious links or attachments
4. Report it through an official Atlant Trade support channel
5. Contact local authorities if there's an immediate risk of harm

Atlant Trade employees will never require you to tolerate threats or abuse as a condition of getting support.

Final Reminder

Atlant Trade welcomes questions, complaints and constructive criticism. You can disagree with the platform or challenge a decision — but all communication must stay lawful and respectful. Threats, harassment, discrimination, blackmail and deliberate intimidation may lead to communication restrictions, suspension, termination, or referral to the appropriate authorities. Communicate clearly, protect your personal information, and use official support channels whenever you need help.