Why Video Verification May Be Required for Account Security

Atlant Trade may request a short video verification as an additional security measure when documents and standard account checks are not sufficient to confirm a user’s identity or authorise a sensitive transaction.

Video verification helps establish that the person accessing the account is the verified account holder and that an important action, such as a withdrawal request, was submitted voluntarily.

This article explains when video verification may be required, what it confirms and how users can complete the process safely.

What Is Video Verification?

Video verification is an identity and security check that may include a live video call or a short video recorded according to instructions provided through an official Atlant Trade channel.

Depending on the reason for the request, the video may be used to confirm:

• That the user is a real person;
• That the user is present during the verification;
• That the user matches the identity document submitted during KYC;
• That the account is being accessed by its verified owner;
• That a withdrawal or account change was requested voluntarily;
• That the payment details or cryptocurrency wallet belong to the account holder;
• That the user understands the action being authorised.

Video verification is not a trading assessment and does not require the user to demonstrate trading knowledge or performance.

Why Documents May Not Always Be Sufficient

Identity documents remain an important part of account verification. However, documents alone may not always confirm that the person submitting them is their lawful owner.

Additional checks may be necessary in cases involving:

• Lost, stolen or borrowed identity documents;
• Altered or incomplete documents;
• Accounts opened using another person’s information;
• Suspected account takeover;
• Unusual login or withdrawal activity;
• Bank or wallet details that do not match the verified user;
• Multiple accounts connected to the same identity or payment method;
• Inconsistent information submitted during verification;
• Requests submitted from an unfamiliar device or location.

A live or recorded video can provide an additional link between the user, the identity document and the requested account action.

When Atlant Trade May Request a Video

Video verification may be requested during account registration or later when an additional security review is necessary.

Common reasons may include:

• Completing an enhanced identity check;
• Confirming a first withdrawal;
• Reviewing a high-risk or unusual transaction;
• Changing important account information;
• Adding new bank or cryptocurrency withdrawal details;
• Recovering access to an account;
• Detecting an unfamiliar device or location;
• Resolving a mismatch in identity information;
• Reviewing suspected fraud or unauthorised activity;
• Meeting applicable compliance or payment-provider requirements.

A video request does not necessarily mean that the user has violated platform rules. It may be a preventive measure intended to protect the account and its funds.

What the Video May Confirm

The exact instructions may depend on the account and the reason for verification.

A user may be asked to:

• Show their face clearly;
• Confirm their full name;
• Confirm the current date;
• Present the requested identity document;
• State that they own and control the Atlant Trade account;
• Confirm that they personally submitted a withdrawal request;
• Confirm specific bank or cryptocurrency wallet details;
• Repeat a short security phrase provided during the verification process;
• Answer basic questions about recent account activity.

Users should follow only the instructions received through an official Atlant Trade channel.

What Atlant Trade Will Not Ask For

During video verification, Atlant Trade representatives should not ask a user to disclose:

• Their account password;
• A complete payment-card number;
• A card PIN;
• A cryptocurrency wallet recovery phrase;
• A private cryptocurrency key;
• Remote access to their device;
• An authentication application backup code;
• A one-time verification code unrelated to the active security process;
• Payment to a personal bank account or cryptocurrency wallet.

Never disclose a cryptocurrency recovery phrase or private key. These details provide direct control over the wallet and are not required to verify ownership.

If a request appears suspicious, stop the process and contact Atlant Trade through an official support channel.

How to Prepare for Video Verification

Before beginning the verification:

• Use a device with a functioning camera and microphone;
• Check that the internet connection is stable;
• Choose a quiet and well-lit location;
• Make sure your face is clearly visible;
• Remove sunglasses, masks or other items that obscure your face;
• Prepare the original identity document requested by the platform;
• Check that the document is valid and readable;
• Follow the instructions displayed in your Atlant Trade account;
• Avoid using filters, virtual backgrounds or edited video;
• Complete the process without assistance from another person.

Do not send additional personal documents unless they are specifically requested through an official channel.

Video Quality Requirements

A recorded video may be rejected if:

• The user’s face is not clearly visible;
• The image is too dark or blurred;
• The sound is missing or unclear;
• The identity document cannot be read;
• The video appears edited or interrupted;
• Another person is speaking for the user;
• The required statement is incomplete;
• The submitted information does not match the account profile;
• The recording does not follow the provided instructions.

If a submission cannot be reviewed, the user may be asked to record a new video.

Is Video Verification Required Only Once?

Video verification may be completed once in many cases, but Atlant Trade cannot guarantee that it will never be requested again.

An additional verification may be necessary if:

• Important account information changes;
• A new withdrawal method is added;
• The account remains inactive for an extended period;
• A new security concern is identified;
• Account access appears to have been compromised;
• The user requests account recovery;
• Information no longer matches the original verification records;
• An applicable legal or payment-provider requirement changes.

Repeated verification should be requested only when there is a legitimate security, compliance or operational reason.

How Video Data May Be Used

A verification video should be used for legitimate purposes such as:

• Confirming identity and liveness;
• Preventing account takeover;
• Reviewing a withdrawal request;
• Investigating suspected fraud;
• Meeting compliance obligations;
• Protecting the user and the platform;
• Maintaining records of a security decision where required.

The video and related identity information should be processed in accordance with the Atlant Trade Privacy Policy, applicable data-protection requirements and authorised retention procedures.

Access should be limited to personnel and service providers who require the information for verification, security, compliance or legal purposes.

Verification and Promotional Content Are Separate

A video submitted for identity or withdrawal verification is not automatically a customer testimonial.

Atlant Trade should not publish a verification video, use it in advertising or share it through Telegram, Instagram, YouTube or another public channel unless the user has provided separate and informed consent for that specific purpose.

Marketing consent must be voluntary.

Refusing promotional use should not:

• Prevent account verification;
• Cancel an otherwise valid withdrawal;
• Reduce access to platform services;
• Affect the outcome of a security review;
• Result in additional fees or penalties.

If a user separately agrees to promotional use, the consent process should explain where the video may appear, how it may be edited and how the user can request the withdrawal of consent, subject to applicable legal limitations.

What Happens If Verification Is Not Completed?

If required verification remains incomplete, Atlant Trade may be unable to approve the affected withdrawal, account recovery request or sensitive profile change.

The relevant action may remain pending or restricted until:

• The required check is completed;
• An acceptable alternative verification method is approved;
• Inconsistent information is corrected;
• A security or compliance review is completed.

An incomplete video verification does not automatically result in the forfeiture of a user’s account balance.

Funds and withdrawal requests must be handled in accordance with the Client Agreement, withdrawal conditions, identity-verification requirements, fraud-prevention procedures and applicable law.

Accessibility and Technical Difficulties

Users who cannot complete the standard video process because of a disability, technical limitation or another reasonable circumstance should contact Atlant Trade support.

Where operationally and legally possible, the platform may consider an alternative method, such as:

• A supported live verification call;
• Additional identity documents;
• A different liveness-verification process;
• Written confirmation supported by further security checks;
• Verification through an approved service provider.

An alternative method may require additional processing time and is not guaranteed to be available in every case.

Processing Time

The time required to review a video may depend on:

• Video quality;
• The accuracy of submitted information;
• The type of account action being reviewed;
• The need for additional compliance checks;
• The availability of verification personnel;
• The involvement of a payment provider;
• The complexity of the security review.

Submitting a video does not guarantee immediate approval. Users should monitor their account and official communication channels for further instructions.

How to Protect Yourself From Verification Scams

Fraudsters may impersonate trading platforms and request sensitive information.

To reduce this risk:

• Access Atlant Trade through the official website or application;
• Check the sender’s address before responding;
• Do not follow verification links from unknown sources;
• Never share passwords, private keys or recovery phrases;
• Do not install remote-access software at another person’s request;
• Do not pay a separate “verification fee” to an individual;
• Contact official support if the instructions appear unusual;
• Report any verification request that you did not initiate.

If you receive an unexpected video-verification request, confirm its authenticity before submitting personal information.

Final Reminder

Video verification is an additional security tool designed to confirm identity, prevent account misuse and protect sensitive transactions.

Users should follow only official instructions, provide accurate information and never disclose passwords, private keys or wallet recovery phrases.

Identity verification and promotional consent are separate processes. A verification video should not be made public or used in advertising without the user’s separate and informed permission.

If you have questions or cannot complete the requested process, contact Atlant Trade support through an official communication channel.